Last Updated: 13.12.2024
At creagio.shop (“we,” “our,” or “us”), customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This policy explains your rights regarding returns, refunds, and exchanges for products purchased from our website (https://www.creagio.shop).
1. Returns
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be initiated within 7 days of receiving the item.
Non-Returnable Items
The following items are not eligible for returns:
- Digital products or downloadable content.
- Customized or personalized items.
- Items marked as final sale.
Return Process
- Contact us at info@creagio.shop to initiate a return.
- Include your order number, proof of purchase, and reason for return.
- We will provide instructions for returning the item.
2. Refunds
Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved Refunds
- Refunds will be processed to your original payment method within 3 days after approval.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Partial Refunds
In some cases, only partial refunds are granted, such as for items not in original condition or returned beyond the eligible timeframe.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at info@creagio.shop with your order details.
4. Shipping for Returns
You are responsible for paying shipping costs for returning items unless the return is due to our error. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at info@creagio.shop within 3 days of receiving the item. Include photos of the item and your order details.
If you notice the package is damaged, please take a photo before opening it to assist with the courier’s claims process. If the product is damaged, contact us at info@creagio.shop immediately with photos of the damaged package and product.
6. Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with the “Last Updated” date.
7. Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
Email: info@creagio.shop
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ